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Wait a minute? Lego.com's REPLACEMENT PARTS!
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How does this work? I thought it would just give me a price or something at the end. My legos aren't really missing, I just wanted cheaper copies of a few pieces then places like BrickLink. I noticed some of the pieces weren't on their "Pick A Brick" so I used the replacement feature. As soon as I put in the couple pieces and clicked okay I expected to see prices and a cart or something but instead it sasy "You will receive your part(s) within the next 3 weeks".
Now I don't know if that means they're for free or what the crap is going on but I'm also no thief. These pieces aren't actually lost I just wanted more. lol
What is going on? Will I get a bill? They didn't even ask for proof or anything? Is it free? If so that's an easily abuseable system.
Will I get an email asking me to verify the facts?

You know... I'm just confused. I wanna cancel the order if it's just plain accidental stealing lol.
Permalink
| January 18, 2009, 2:15 pm
 Group moderator 
It sounds to me like you must have only requested a small number of that part, otherwise I would have to think LEGO would not have allowed you to aquire the pieces through their replacement section of the site. I've never had to ask for a replacement part, though, so I'm not certain how it works. Anyway, it looks like you'll be getting a few free pieces, unless you contact LEGO and explain (or cancel the request).

Meanwhile, Pick A Brick is nice, but it's very limited to the pieces available. Bricklink is the only other resource that I know of where you can go for a specific part, color, and quantity. I've found Bricklink's prices to be quite competitive with PAB, though.


Permalink
| January 18, 2009, 3:07 pm
I asked for like 8 pieces, like 6 of which aren't on Pick a Brick.

Anyways now they're just being weird. They've said they're sending the parts. Now I just got an email asking for my credit card info :P.

This can go two ways:

One is that some companies that give out stuff for free ask for a card as an option. They don't tell you it's an option and they don't tell you that you don't have to pay. You end up paying when you didn't have to.

I've run into that.


Or they simply lied about sending me the parts (or were just tricky) and won't do it until I give them my card info which I'm okay with.


Bleh. I think I'll ignore this whole thing now. I doubt they'll send me the parts. They really just need to stick more parts on the Pick a Brick...


Permalink
| January 18, 2009, 3:23 pm
My only experience with the replacement part thing came before I found mocpages and was still actually building the sets that I bought. I picked up the Imperial landing shuttle and it was missing one of the (not sure what the name is) curved pieces that went on the cargo area. I actually went to the lego store ('cause I didn't know any better) and they put the order in for me. Never got the part. Nothing ever came. I'm out a part. Done, end of story (*sniff). I can never complete that set no matter (*sniff sniff) how hard I (*being tearing up) try... Dangit, where's Kelso's shoulder to cry on when I need it?

So yeah, long story short (too late) I hope your experience is better than mine. I'll keep my fingers crossed for ya.
Permalink
| January 18, 2009, 3:33 pm
im sorry, but if theyre asking for your credit card info... back otu, if theyre doing that, then its definatley not free, and they could charge you up for no reason, they could say its $200 for the like six pieces you ordered
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| January 18, 2009, 4:17 pm
I think my dad used that feature once, and the piece came. But I dunno, I haven't seen it first hand. Maybe go to the nearest Lego store and have them help you out.
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| January 19, 2009, 9:31 am
I acctually was missing some pieces.. so i got replacment parts.. the first time i ordered them was like 2 months ago.. they said 2-4 weeks.. so i waited 5! they didnt come.. so i ordered them again! its been 6 weeks now and it still hasn't come!!! weird huh? anyhow i don't see why anyone else cares... im just saying...
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| April 1, 2009, 11:46 am
I acctually was missing some pieces.. so i got replacment parts.. the first time i ordered them was like 2 months ago.. they said 2-4 weeks.. so i waited 5! they didnt come.. so i ordered them again! its been 6 weeks now and it still hasn't come!!! weird huh? anyhow i don't see why anyone else cares... im just saying...
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| April 1, 2009, 11:46 am
My first time ordering replacement parts was for the UCS Millenium Falcon about 12 parts most of which was i only got one side of a hinge brick, and it took atleast 3 weeks to show up. its nice that they offer it.
Permalink
| April 9, 2009, 4:06 pm
I have used the replacement service countless times, but instead of doing it over the computer we just called assistance and told them that we were missing or lost some parts, and they sent them out. Once they even sent the wrong pieces, but when we called and told them of their mistake they apologized and sent out the right piece. They never sent a bill or made us pay at all, but I think we did have to give them our info, of course I think they already knew all our info because we ordered the magazine from them. Hope all of this babling helps, but I would say to call them and ask them what the deal is so you get the facts straight from LEGO.
Permalink
| April 9, 2009, 4:26 pm
I once got a set and it was missing a few pieces(7) I called lego and I got the missing pieces for FREE
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| May 22, 2009, 6:06 pm
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